This cheerful, organized individual works under the supervision of the Hospitality and Customer Experience Manager, and plays a central role in coordinating the day-to-day activities of the front of house, ticketing, events and administration.

As part of our team, this person will:

• Provide support through a variety of tasks related to various activities at the M-N Campus;
  
  
• Take part in ongoing changes and get involved in the implementation of innovative processes;
  
  
• Foster frank and open exchanges that lead to team cohesion and efficient work;
  
  
• Join the team's efforts to create an inclusive and caring professional space;
  
  
• Promote the idea that theater unites people and allows them to imagine, think and feel collectively.

This individual is required to:

• Welcome, guide and handle requests from students, employees and external visitors;
  
  
• Open and occasionally close the building while ensuring that spaces are back in their original layout;
  
  
• Answer, screen and transfer phone calls;
  
  
• Handle internal and external mail, as well as supplier deliveries;
  
  
• Contribute to the ongoing improvement of work processes and tools;
  
  
• Process and program box office requests;
  
  
• Perform weekly and monthly bank reconciliations for the box office;
  
  
• Perform box office remittances for external and internal productions;
  
  
• Ensure the integrity of box office cash flows;
  
  
• In collaboration with the Front of House Manager, train front of house and box office staff;
  
  
• Attend opening nights to ensure the smooth operation of the box office;
  
  
• Support and contribute to the implementation of best practices and innovative ideas leading to a differentiated customer experience and relationship;
  
  
• Contribute to the management and maintenance of M-N databases;
  
  
• Create, draft and update various letters and documents;
  
  
• Sorting, filing and archiving;
  
  
• Manage the various e-mail boxes associated with the position;
  
  
• Maintain inventory and ensure that first-aid kits are up to date;
  
  
• Any other administrative and/or related tasks may be added to this description.