This job offer is closed.
We are looking for a person who is passionate about customer development and who has a strong tendency to plan and organize a multitude of small details that will help promote the Monument-National (M-N). This person will have to contribute to the development of our various partnerships and promote the rental of our various spaces in M-N.
Apply today!The challenges of the position
NTS offers intense and rigorous training at the highest level through its professional programs, while also opening its doors for the good of all by offering continuing education, artistic residencies, and public workshops. The School develops and initiates many programs to support its existing training programs and to connect with thousands of artists and audiences of all ages from coast to coast. By 2020, the School will impact over 10,000 theatre lovers every year.
In this context, we are looking for an efficient person who will be able to contribute to developing, optimizing and maintaining close and precious links with a regularly changing external clientele!
As a member of our team, the chosen candidate will:
- Participate in ongoing changes and get involved in implementing innovative processes;
- Contribute to maintaining frank and open exchanges to promote cohesion and efficient work;
- Participate in the team's efforts to create an inclusive and caring professional space;
- Share the idea that theatre brings people together and allows them to imagine, think, and feel collectively.
Job Description
Under the supervision of the Manager – Operations of the M-N campus, the chosen candidate is in charge of developing and maintaining the rental clientele and providing them with exceptional service.
In collaboration with the technical management, when necessary, he or she will support the producers in organizing events, all with unparalleled attention and care.
With this in mind, he or she will:
- Ensure the synergy of the different teams at work;
Maintain a warm and proactive work environment; - Ensure the effective management of requests for use of spaces from the National Theatre School;
- Receive room rental requests from clients and process them efficiently;
- Provide potential clients with all information about rental terms and conditions;
- Collect the necessary information from clients for technical and hospitality management;
- Participate in enforcing the standards, rules and protocols established in the various M-N performance spaces as well as in lobbies and hallways;
- Determine the clients’ needs (room layout, reception staff, ticketing hours, media reception, bars, caterers, necessary staff, signage, etc.), advise clients and provide quotes for events organized by renters at the M-N;
- Welcome clients and prepare quotes and rental contracts;
- Collect billing information and pass it on to the school's accounting department.
- Organize and tour clients through the spaces, along with a technical representative;
- Propose and implement best practices and new ideas that will help us stand out in terms of customer service, while also monitoring market trends;
- Collaborate in implementing marketing and promotion strategies for room rentals at the M-N;
- Implement tracking methods and/or other indicators to analyze customer experience;
- Analyze various data to improve the customer experience;
- Solicit feedback, suggestions for improvement, and complaints, and follow up as necessary;
Update data using event management software; - Connect with prospective clients;
- Keep the lists of rental rates and conditions up to date;
- Update the activity log of the rooms and disseminate it to all relevant people;
- Convene team members at regular and ad-hoc meetings;
- Follow-up as necessary with clients, based on these meetings;
- Manage petty cash;
- Any other related tasks that may be relevant to the position.
Required Profile
The incumbent will demonstrate exceptional organizational skills and strong instincts for customer service, in a context where teamwork, adaptability and the ability to propose and implement new ways of working are part of the daily routine.
- Proven experience in a similar position, with demonstrated success;
- English/French bilingual (oral and written);
- Punctual and with a sense of responsibility;
- Strong organizational skills, ability to establish priorities and meet deadlines;
- Ability to build trust, keen instinct for customer service, judgement, diplomacy, good humour, discretion and stress management;
- Ability to juggle many tasks and responsibilities;
- Strong aptitude for teamwork, openness to others and differing ideas;
- Excellent interpersonal skills, initiative, problem solving skills, creativity, rigour, independence, integrity and resourcefulness;
- In-depth knowledge of the Office Suite and the ability to quickly master new software.
Application
Interested by the challenge and want to join our energetic and engaged team?
If you are interested in this position, please submit your CV, along with a cover letter describing what makes you an ideal candidate, by email to info@ent-nts.ca.
Deadline for applications: Monday, November 18, at noon.
Schedule to start: Monday, December 9, 2019.
We are committed to providing a workplace that is inclusive and accessible to all and believe in the right to employability. That’s why we support accessibility and employment equality; we encourage people of all ages, genders, sexual orientations, and ethnicities, as well as Indigenous people, people with disabilities, and people of colour, to apply.
Apply today!About
The National Theatre School is the premier professional training institution for theatre artists in the country. We offer high-quality training programs in both official languages to the actors, directors, designers, production specialists, and writers of tomorrow. Through its artistic pursuits and work culture, NTS promotes values of collaboration, transparency, flexibility, and customer service.
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