Permanent Full-Time Position – 35 hours per week. Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

The National Theatre School of Canada (NTS) is currently seeking a highly organized individual who excels at multitasking and is capable of managing several files simultaneously while delivering warm and friendly customer service. Reporting to the Manager of Academic and Administrative Support, the successful candidate will work closely with various departments, students, and visitors of the School. In this role, they will play a key part in ensuring a positive client experience and delivering high-quality administrative services throughout the School.

At NTS, all employees:

Contribute to the School’s ongoing evolution and participate in the implementation of new and innovative processes;

Foster open and honest communication that promotes team cohesion and efficiency;

Participate in creating an inclusive, respectful, and caring professional environment;

Share the belief that theatre brings people together and allows them to imagine, think, and feel collectively.

Responsibilities

Reception

Serve as the first point of contact for the School, both in person, by phone, and by email;
Welcome visitors and assist them with directions and general inquiries;
Answer and redirect incoming phone calls;
Manage emails sent to the National Theatre School’s general inbox: info@ent-nts.ca;
Act as a central hub for communications and information sharing;
Provide support and respond to general questions from faculty members, employees, students, and visitors;
Ensure relevant information is communicated during the arrival of the security agent;
Act as a resource person in emergency situations, including first aid.

Administration

Manage mail, internal mailboxes, deliveries, and various supply orders;
Draft, revise, translate, process, and update various texts and documents;
Produce reports and lists;
Administer the voicemail and telephone systems;
Review employment contracts for teachers and coaches;
Maintain and update the School’s central database;
Assist Human Resources (HR) with onboarding and welcoming new employees;
Collaborate with Human Resources on internal communications and the preparation of activities and meetings according to the organizational calendar.

Communications

Ensure the maintenance of internal intranet platforms for students and employees;
Assist with writing, creating visuals, and distributing internal communications;
Additional related tasks may be added to this job description.

Desired Profile

Demonstrated experience in a similar role, supported by concrete achievements and proven results;
Strong knowledge of Microsoft Office Suite, Outlook, SharePoint, and digital platforms such as Canva;
As the National Theatre School of Canada is enriched by both its French- and English-speaking communities, proficiency in both French and English is considered essential for this position;
Excellent ability to manage multiple tasks and files simultaneously in a dynamic environment;
Strong organizational, planning, prioritization, and follow-up skills;
Excellent customer service skills with a warm, professional, and courteous approach;
Strong adaptability, initiative, and autonomy in carrying out responsibilities;
Excellent verbal and written communication skills;
Creativity, resourcefulness, and independence.

What We Offer

A generous vacation policy, including several weeks of vacation per year, two paid weeks off during the holiday season, and additional enhanced statutory holidays;
Comprehensive group insurance coverage, including health and dental insurance, an Employee Assistance Program (EAP), and access to telemedicine services to support you and your family;
An employer-contributed retirement plan;
Free parking at the Saint-Denis Campus, making daily access to the workplace easier;
A cafeteria during the academic year offering delicious meals and snacks at affordable prices;
The privilege of working every day within a committed, engaged, and passionate team, surrounded by exceptional artists from across Canada and more than 170 talented students representing the next generation of Canadian artists;
All within a bilingual, inclusive, and diverse work environment that reflects Canada’s cultural richness, where respect, collaboration, and creativity are at the heart of our values.

About the School

For 65 years, the National Theatre School of Canada (NTS) has been training the next generation of theatre artists. Through its wide range of programs and unique pedagogy, the School has been shaping the cultural landscape from coast to coast to coast. Backed by a renewed vision and an ambitious strategic plan for the years ahead, NTS is working to strengthen its position as the theatre training institution of choice nationwide, while finding innovative ways to attract the emerging artists who will walk its halls—and who will one day help shape our society.

The Monument-National, its landmark theatre that has welcomed diverse cultural and artistic communities since 1893, is also undergoing a transformation, bringing with it a host of opportunities and challenges.

Reception and Administrative Assistant