Reporting to the Assistant Director of Operations of the Monument-National, the Administrative Coordinator is the first point of contact for clients and plays a central role in the quality of the welcome, information and follow-up they receive.
The Coordinator handles information and rental requests in a professional and courteous manner: they gather the necessary information, respond to clients or refer them to the appropriate team members. They also contribute to the administrative follow-up of rentals and to the preparation of contracts and invoices, and ensure that client information remains clear and up to date. Through their hospitality, organizational and service skills, they help provide a personal and efficient experience to the organizations, artists, producers and partners who wish to work with the Monument-National.
Key Responsibilities
- Act as the first point of contact for inquiries addressed to the Monument-National, and handle them or forward them to the appropriate people or departments;
- Manage the rentals email inbox on a daily basis and respond to clients with accurate information within a maximum of 48 hours;
- Provide administrative support for the space rental process, from receipt of the request to the post-event debrief;
- Gather, validate and keep up to date, at all times, the information and documents required for rental files (client questionnaire, Excel financial file);
- Keep rental tracking tools up to date — Chronos (room calendar) and Wrike (project management) — as well as procedures and the rentals website;
- Prepare rental contracts and ensure their follow-up;
- Prepare invoices in collaboration with the relevant teams and ensure their follow-up;
- Facilitate the flow of information between clients, the Monument-National team and the various departments of the NTS;
- Contribute to the continuous improvement of administrative processes and the client experience;
- Provide general support to the Monument-National team as needed.
Desired Profile
The ideal candidate is comfortable in a dynamic environment with numerous and varied requests. They have:
- Excellent organizational and prioritization skills, and the ability to manage multiple files simultaneously while meeting deadlines;
- Good knowledge of the performing arts and live entertainment sector;
- A client-service orientation;
- Strong communication skills with a wide range of contacts, and clear, professional writing;
- Rigour and attention to detail in following up on administrative files;
- The ability to work independently while collaborating closely with several teams;
- Sound judgment;
- Proficiency with digital tools, including Excel, Word, SharePoint, Outlook and Teams; knowledge of project management software such as Wrike is an asset;
- Discretion and professionalism in handling information;
- Excellent written and spoken French, and good written and spoken English.
How to apply
Please submit your résumé and cover letter to cv@ent-nts.ca by October 30, 2026.
Only candidates selected for an interview will be contacted.
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We are committed to promoting equitable access to employment. As part of this commitment, we have adopted an employment equity program and encourage applications from people of all ages, sexual orientations and gender identities, as well as Indigenous, Black and other people of colour (IBPOC) and people with disabilities.
Postulez dès maintenant !About the School
For nearly 65 years, the National Theatre School of Canada (NTS) has been nurturing the next generation of theatre artists. Through its diverse range of programs and distinctive pedagogical approach, the School has helped shape Canada’s cultural landscape from coast to coast.
Guided by a renewed vision and an ambitious strategic plan for the years ahead, the School is committed to strengthening its position as a leading institution for theatre training in Canada, while reimagining how it attracts the emerging artists who will learn and grow within its walls and, one day, help transform our society.
The Monument-National, the School’s iconic theatre, which has welcomed a wide range of cultural and artistic communities since 1893, is also undergoing a period of transformation, bringing with it a wealth of opportunities as well as its own set of challenges.
