Key Responsibilities

Event Planning and Supervision 

• Plan and coordinate commercial and educational events hosted at Monument-National.  
• Supervise event managers and coordinators to ensure smooth operations and high levels of client and audience satisfaction.  
• Oversee space preparation, artist and audience reception, signage, and logistical needs (ticketing, access, circulation).  
• Ensure full event follow-up: planning, management of special requests, and supervision of teardown and space reset.  
• Analyze operations and needs to improve procedures and implement practices that support inclusive, efficient, and high-quality guest experiences.  

Tenant and Partner Relations 

• Support clients with their requests, questions, and logistical needs from initial contact.  
• Gather requirements related to front-of-house operations, signage, furniture, ticketing, bar services, catering, technical needs, and circulation.  
• Advise tenants and prepare quotes and estimates related to their events.  

Team Management and Supervision 

• Participate in hiring, training, evaluation, and supervision of front-of-house, bar, usher, and reception teams.  
• Manage schedules, assignments, communications, and operational follow-ups for staff.  
• Prepare event briefs and ensure clear communication of instructions.  
• Supervise event managers and act as the point of contact in case of unforeseen issues.  
• Monitor timesheets, payroll, and compliance with internal standards, and maintain employee records.  
• Update training materials and employee handbook, and support onboarding and training of new hires.  
• Maintain the highest service standards.  

Administration, Sales, and Bar Management 

• Oversee bar operations before, during, and after events, ensuring service quality, efficiency, and consistency.  
• Manage inventories, orders, suppliers, and invoicing related to bar and event operations (including internal educational events).  
• Ensure smooth bar operations: handle client special requests, supervise sales tools, and maintain equipment and materials. 
• Visit the Canada Post counter for the School’s outgoing and incoming mail.
• Manage photocopiers entirely (supply room, students, and administration).
• Collaborate with the Facilities Manager and provide coverage during their vacation periods (building inspection and follow-up as needed).
• Assist with the preparation and setup of internal events and special projects (networking events, admissions process, graduation ceremonies, etc.).
• Plan, organize, and supervise student maintenance work during the summer period.
• Ensure the reset of rooms and spaces during the summer period.
• Coordinate with the piano tuner and follow up on required service interventions.
• Assist in the physical preparation of offices for new employees.