Position type: Full-time
Start date: January 2026
Compensation: According to the current salary scale and experience
The Monument-National is seeking a dynamic, organized, and versatile individual to support front-of-house coordination during public events. As the Assistant Manager of Front of House and Guest Experience, you will work closely with the Front of House Manager to ensure the smooth running of activities, supervise supervisors and the front-of-house team (usher.s, door attendant.s, and bar and coat check attendant.s), and help provide a warm, seamless, and safe experience for the public and venue renters.
Responsibilities
- Assist the person responsible for front of house in preparing for performances: set up spaces, assign tasks, and prepare front-of-house and signage materials
- Prepare team schedules, write reports and summary sheets before and after events
- Support on-site coordination during events: flow, circulation, and venue logistics
- Be a resource person for the front-of-house team and intervene in case of unforeseen situations or questions from clients or the public
- Participate in the training and supervision of new recruits
- Help maintain a safe, accessible, and welcoming environment for everyone
- Ensure that spaces are restored after events (venues, coat check, equipment, lost and found, etc.)
- Participate in the continuous improvement of the guest experience and team performance
Ideal Profile
- Experience in event production, front-of-house work, customer service, or team coordination
- Excellent interpersonal skills, strong listening abilities, and diplomacy
- Calm leadership, initiative, autonomy
- Rigour, punctuality, and the ability to manage multiple tasks at once
- Good physical condition
- Availability in the evenings and on weekends
- Proficiency in French and English
- Adequate computer skills: Word, Excel, PowerPoint, Canva, etc.
What we offer
- A human, collaborative, and stimulating work environment
- A rich immersion in the world of live performing arts
- Flexible schedules and strong autonomy on the ground
- Training upon hiring and ongoing support
- An opportunity to develop your skills in event management and production, communication, and guest experience management
How to apply?
Please send your CV and a cover letter to the following address: accueil@ent-nts.ca, and include the subject line “Application – Assistant Manager of Front of House and Guest Experience.”
Please also indicate your availability (Monday to Sunday, AM and PM) and, if you wish, your pronouns.
Accessibility and Inclusion
We encourage applications from people of all identities, backgrounds, and experiences. If you have any questions or specific needs related to the recruitment process, please do not hesitate to let us know.
About the School
For 65 years, the National Theatre School of Canada (NTS) has been training the next generation of theatre artists. Through its wide range of programs and unique pedagogy, the School has been shaping the cultural landscape from coast to coast to coast. Backed by a renewed vision and an ambitious strategic plan for the years ahead, NTS is working to strengthen its position as the theatre training institution of choice nationwide, while finding innovative ways to attract the emerging artists who will walk its halls—and who will one day help shape our society.
The Monument-National, its landmark theatre that has welcomed diverse cultural and artistic communities since 1893, is also undergoing a transformation, bringing with it a host of opportunities and challenges.
