Highly organized, with a cheerful disposition, the Customer Experience Representative works under the supervision of the Logistics and Customer Services Manager, and plays a central role in the coordination of daily tasks related to reception, events, and administration.

As a member of our team, the successful candidate will:

• Support the various areas of daily activities at the Monument-National campus through a variety of tasks.

• Participate in the School’s ongoing evolution and development of innovative processes;

• Maintain honest and open communication within the organization to achieve cohesion and efficiency.

• Participate in group efforts to build a caring and inclusive professional environment;

• Share the view that theatre brings people together and allows them to imagine, think, and feel collectively.

The Customer experience Representative will:

• Participate in establishing best practices and innovative ideas that help us stand out in terms of customer experience and relations;

• Contribute to maintaining a friendly and proactive work environment;

• Contribute to the continuous optimization of work tools and processes;

• Greet and help orient students and visitors;

• Answer, filter, and forward phone calls;

• Manage internal and external mail and deliveries;

• Perform various tasks as box office attendant;

• Participate in the management and maintenance M-N databases;

• Operate our management system (Chronos);

• Create, draft, and update various letters and documents;

• Monitor market trends;

• Sort, classify, and archive data and documents;

• Ensure security protocols are enforced and manage access codes on digital keyboards;

• Administer the Info email inbox;

Additional administrative or related duties may be added too this description.

• Proven experience in a similar position (2 years);

• Written and oral proficiency in French and English;

• A flair for customer service;

• Strong organizational skills and an ability to set priorities and meet deadlines;

• In-depth knowledge of Microsoft Office (including Office 365 and Excel) and an ability to quickly master new software;

• Excellent interpersonal and stress management skills, good humour, as well as a keen sense of judgment, diplomacy, and respect;

• Able to work independently;

• Adept at working with others and as part of a team;

• Able to maintain an open-minded and see the bigger picture;

• Keen interest in arts and culture;

• Skilled at multitasking.

This is a permanent, full-time position, generally Monday through Friday, but requiring work schedule flexibility, as needed.

Start date end of August 2021.